Last updated: November 6, 2025
We understand that plans can change. This Cancellation Policy outlines the terms and conditions for canceling or modifying your tour booking with Sahara Stars Tours.
Standard Tours
More than 30 days before departure:
- Full refund minus 10% administrative fee
15-30 days before departure:
- 50% refund of total tour cost
7-14 days before departure:
- 25% refund of total tour cost
Less than 7 days before departure:
Private Tours
More than 60 days before departure:
- Full refund minus 15% administrative fee
30-60 days before departure:
- 50% refund of total tour cost
15-29 days before departure:
- 25% refund of total tour cost
Less than 15 days before departure:
Peak Season Tours (December, July, August)
More than 90 days before departure:
- Full refund minus 20% administrative fee
60-90 days before departure:
- 50% refund of total tour cost
30-59 days before departure:
- 25% refund of total tour cost
Less than 30 days before departure:
To cancel your booking:
- Email: Send a cancellation request to [email protected]
- Include: Your booking reference number and reason for cancellation
- Confirmation: You will receive a cancellation confirmation within 24-48 hours
- Refund: Refunds will be processed within 14 business days
Changing Tour Dates
More than 30 days before departure:
- One free date change (subject to availability)
- Additional changes: $50 fee per change
15-30 days before departure:
- $100 fee per change (subject to availability)
Less than 15 days before departure:
- Date changes treated as cancellation + new booking
Changing Tour Type or Itinerary
- Subject to availability and price differences
- $75 modification fee applies
- Must be requested at least 30 days before departure
The following are non-refundable regardless of cancellation timing:
- Visa fees
- Travel insurance premiums
- Special permits or entrance fees already purchased
- Non-refundable hotel deposits for peak season bookings
In case of events beyond our control (natural disasters, political unrest, pandemics, etc.):
- We will work with you to reschedule your tour
- If rescheduling is not possible, we will provide a credit voucher valid for 24 months
- Refunds for force majeure events are at our discretion
If you fail to show up for your tour without prior cancellation:
- No refund will be provided
- The full tour cost will be forfeited
We strongly recommend purchasing comprehensive travel insurance that covers:
- Trip cancellation for any reason
- Medical emergencies
- Travel delays
- Lost luggage
Travel insurance can protect you from financial loss due to unforeseen circumstances.
For groups of 10 or more people:
- Custom cancellation terms may apply
- Please refer to your group booking agreement
- Contact us for specific group cancellation policies
If some members of your party cancel:
- Per-person cancellation fees apply
- Remaining travelers may face price adjustments if minimum group size is not met
- We will notify you of any price changes
Cancellations by Sahara Stars Tours
If we cancel a tour due to weather:
- Full refund or reschedule at no additional cost
- We are not responsible for additional expenses (flights, hotels, etc.)
Cancellations by Travelers
If you cancel due to weather concerns:
- Standard cancellation policy applies
- Travel insurance may cover weather-related cancellations
- Refunds are processed to the original payment method
- Processing time: 14 business days
- Bank processing may take additional 5-10 business days
- Currency exchange rates at time of refund apply
We may make exceptions to this policy in extraordinary circumstances at our sole discretion.
For questions about cancellations or to request special consideration, contact us at:
Note: This policy is subject to change. The policy in effect at the time of booking applies to your reservation.